1. Agreement to These Terms

By accessing jorvale.com, creating an account, submitting an enquiry, purchasing a service, starting a subscription, or using our managed automation services, you agree to be bound by these Terms of Service.

These Terms should be read together with our Privacy Policy, Cookie Policy, Refund & Cancellation Policy, and Acceptable Use Policy.

If you do not agree with these Terms, you must not purchase, subscribe to, access, or use our services.

2. About JORVALE and Our Services

JORVALE is the automation service brand operated by JORVALE, LLC through jorvale.com.

JORVALE, LLC provides managed business automation services designed to reduce repetitive work, connect business applications, process information, and maintain reliable automated workflows.

Depending on the selected service or subscription plan, our services may include managed workflows, workflow design, AI-assisted processing, application integrations, API connections, webhook connections, data processing, monthly process capacity, workflow testing, execution monitoring, error monitoring, and technical support.

Our services are provided electronically and remotely. Unless expressly stated otherwise, JORVALE, LLC does not sell or deliver physical goods through jorvale.com.

For a general explanation of how workflows are designed, connected, tested, and managed, please visit our How It Works page.

3. Eligibility and Authority

You must have the legal capacity to enter into a binding agreement in your jurisdiction before purchasing or subscribing to our services.

If you purchase or use a service on behalf of a company, organisation, or other business, you confirm that you have authority to accept these Terms and enter into the relevant agreement on its behalf.

You are responsible for ensuring that your use of our automation services, connected applications, business information, and workflow activities complies with the laws, regulations, contractual requirements, and third-party platform rules applicable to you.

4. Customer Accounts and Information

You may be required to provide your name, email address, billing information, company information, workflow requirements, connected application information, and other details when purchasing or using a service.

All information provided to JORVALE, LLC must be accurate, complete, current, and not misleading.

You must notify us or update relevant information if it changes during an active subscription or service period.

You are responsible for maintaining the security and confidentiality of your customer account, passwords, API credentials, access tokens, webhook information, integration credentials, and other access details under your control.

Where a connected application supports restricted, temporary, role-based, or limited permissions, customers should grant only the access reasonably required for the requested workflow.

5. Service and Plan Descriptions

We make reasonable efforts to describe our automation services, subscription plans, workflow limits, monthly processing capacity, integrations, support levels, pricing, and included features accurately.

The exact configuration of an automation may depend on the customer's workflow requirements, connected applications, available APIs, data structure, third-party platform capabilities, and technical conditions.

Workflow examples and explanations shown on jorvale.com illustrate how our services may operate but do not guarantee that every application, integration, feature, or workflow configuration will be available in every situation.

You can review our general workflow implementation process on the How It Works page.

Only the services, workflow capacity, integrations, support, and other features expressly included in the selected plan, service page, quotation, order confirmation, or written agreement form part of the purchased service.

6. Orders and Contract Formation

Submitting an order or subscription through jorvale.com constitutes an offer to purchase the selected service or automation plan.

An order is not considered accepted until payment has been authorised, any information reasonably required to begin the service has been received, and we have issued an order confirmation or otherwise confirmed that the service will proceed.

We may reject, cancel, suspend, or request clarification regarding an order where payment cannot be verified, required information is missing, the requested integration is unavailable, the requested activity is outside the purchased scope, or the activity presents legal, security, technical, operational, or third-party platform concerns.

7. Pricing, Currency, and Taxes

Prices are displayed in United States dollars unless another currency is clearly shown during checkout or in a written quotation.

The amount charged will correspond to the service or subscription plan selected at checkout, subject to any separately agreed adjustments, upgrades, or additional services.

We may change prices for future purchases or future subscription periods. Any change to recurring pricing will be handled in accordance with applicable law and any notice requirements that apply.

Customers are responsible for applicable taxes, currency conversion charges, international transaction charges, bank fees, or other charges imposed by their bank, payment provider, or applicable authority unless expressly stated otherwise.

8. Payments and Recurring Subscriptions

Payments may be processed through Stripe, PayPal, or another payment method displayed during checkout.

Payment providers operate independently under their own terms, security procedures, and privacy notices.

Unless otherwise stated, payment is required before the applicable service period begins or before substantial workflow setup work begins.

Where a service is described as a monthly or recurring subscription, the selected payment method may be charged automatically at the stated billing interval until the subscription is cancelled or otherwise ends.

A recurring subscription may provide access to a defined number of managed workflows, monthly process capacity, integrations, AI-assisted processing, monitoring, and support according to the selected plan.

Cancellation and refund conditions are explained in our Refund & Cancellation Policy.

9. Service Activation and Delivery

Our services may be delivered through configured workflows, integrations, account setup, AI-assisted processing, API or webhook connections, workflow monitoring, technical support, reports, communications, or other electronic methods appropriate to the purchased service.

Service activation may require customer information, workflow requirements, account permissions, application access, integration credentials, or clarification of the intended process.

Any implementation or activation timeframe shown on jorvale.com is an estimate unless expressly agreed in writing as a fixed deadline.

Service activation may be delayed if information, access, payment verification, approvals, third-party systems, APIs, or other resources reasonably required for the workflow are unavailable.

10. Subscription Capacity and Usage

Each subscription plan may include limits relating to active workflows, monthly processes, integrations, support, or other service capacity.

Customers are responsible for selecting a plan appropriate for their expected workflow requirements and processing volume.

Usage in excess of the limits included in a selected plan may require a plan upgrade, additional service capacity, additional fees, or a separately agreed arrangement.

Monthly process capacity generally applies to the relevant billing period and does not automatically carry forward to a future billing period unless expressly stated in the applicable plan.

We may contact customers when usage approaches or exceeds applicable service limits so that an appropriate plan or service adjustment can be discussed.

11. Managed Workflow Scope

Each automation is limited to the workflow, applications, integrations, processing requirements, and support included in the applicable service or subscription plan.

The agreed scope may be documented through a service page, quotation, order confirmation, email, workflow description, requirements document, or other written communication.

Additional workflows, additional applications, major workflow redesigns, increased processing capacity, custom integrations, additional AI processing, or work outside the existing scope may require a plan change, additional fee, or separate order.

The general stages used to design and implement managed workflows are described on our How It Works page.

12. Customer Materials and Responsibilities

Customers must provide information, data, account permissions, application details, workflow requirements, approvals, credentials, documentation, and feedback reasonably required for the selected service.

You confirm that you own, control, or have lawful permission to use and provide any business information, customer data, documents, files, account information, application access, API access, or other materials supplied to us or processed through your workflows.

Customers remain responsible for the accuracy, legality, and quality of information supplied to or processed through their automation.

We are not responsible for errors or failures caused by inaccurate, incomplete, corrupted, outdated, unlawfully supplied, or improperly formatted customer information.

Customers should maintain appropriate backups of important business information and should not rely on an automation workflow as the sole storage location for critical records.

13. Service Timing, Availability, and Delays

Workflow setup, integration, testing, and support timelines depend on the complexity of the automation and the availability of required information and third-party systems.

Delivery or workflow implementation may be delayed where customer information is missing, requested access is unavailable, requirements change, additional work is requested, third-party services experience outages, APIs change, or circumstances arise outside our reasonable control.

If a customer does not provide information, access, approvals, or responses reasonably required for an extended period, we may pause the affected setup or support work until the necessary information is received.

Recurring subscription charges may continue according to the applicable billing arrangement unless the subscription is cancelled or another arrangement is confirmed in writing.

14. Workflow Changes, Testing, and Acceptance

Workflow adjustments included in a service are limited to the scope reasonably associated with the purchased plan or agreed workflow.

New workflows, major changes to workflow logic, new integrations, additional applications, substantially different processing requirements, or expanded monthly capacity may constitute additional work.

We may test workflows using expected scenarios before or during activation, but customers remain responsible for reviewing workflow outputs and confirming that the automation is appropriate for their business use.

Customers should notify us promptly if they identify a material problem with a workflow that is covered by their active service or support plan.

15. Third-Party Applications and Integrations

Our automation services may connect with independent third-party applications, APIs, AI services, cloud platforms, databases, communication tools, CRM systems, productivity applications, payment platforms, and other business systems.

Third parties control their own availability, pricing, account requirements, API access, rate limits, functionality, security, licences, policies, technical changes, and privacy practices.

JORVALE, LLC does not control and cannot guarantee the continued availability or unchanged functionality of an independent third-party application or API.

If a third-party provider changes or removes functionality used by a workflow, changes to the automation may be required.

Customers are responsible for third-party subscriptions, API fees, software fees, account costs, and other external charges unless those costs are expressly included in the purchased service.

16. AI-Assisted Processing

Certain workflows may use artificial intelligence services for tasks such as information extraction, classification, summarisation, content transformation, routing, analysis, or structured data generation.

AI-assisted outputs may contain errors, omissions, or unexpected results and should be reviewed where accuracy is important.

Customers should not rely solely on AI-generated output for significant legal, financial, medical, employment, safety, or other consequential decisions without appropriate independent review.

Customers are responsible for ensuring that information submitted to AI-enabled workflows may lawfully be processed for the intended purpose.

17. Support and Communications

Support is provided according to the scope and support level included in the customer's selected service or subscription plan.

Support may include workflow monitoring, execution review, troubleshooting, error investigation, integration assistance, clarification of workflow behaviour, and other reasonable technical assistance related to active services.

Support does not automatically include unrelated systems, new workflows, major redesigns, new integrations, third-party account administration, or work outside the purchased service scope.

We may communicate with customers by email, website notice, account message, phone, or other contact information provided during checkout or service setup.

Our standard support hours are Monday through Friday, 9:00 AM–6:00 PM, U.S. Eastern Time (ET), unless otherwise stated.

18. Refunds and Cancellations

Our services involve managed automation, workflow setup, processing, integration, monitoring, and technical work. Refund eligibility may therefore depend on whether work has started and how much of the purchased service has already been provided.

Customers may request cancellation of an eligible recurring subscription in accordance with our Refund & Cancellation Policy.

Where a refund request qualifies for a full or partial refund, applicable refund processing periods and requirements are described in that Policy.

Nothing in these Terms excludes or limits a consumer right or remedy that cannot lawfully be excluded or restricted.

19. Intellectual Property

JORVALE, LLC and its licensors retain ownership of intellectual property associated with jorvale.com, the JORVALE brand, original website content, workflow methods, reusable workflow components, internal tools, documentation, service processes, templates, automation structures, and other pre-existing materials.

Customers retain ownership of their own business data, branding, documents, application accounts, customer materials, and other information lawfully provided to us.

Unless a written agreement expressly states otherwise, payment for a managed automation service does not transfer ownership of JORVALE, LLC's general workflow methods, internal systems, reusable automation components, templates, technical knowledge, or pre-existing intellectual property.

Customers may use completed customer-specific workflow outputs and service results for their own lawful business operations subject to these Terms and any applicable third-party rights.

20. Acceptable Use, Suspension, and Termination

Customers must not use jorvale.com, our automation services, connected workflows, APIs, integrations, or support services for unlawful, fraudulent, deceptive, abusive, malicious, infringing, or unauthorised purposes.

Customers must not intentionally configure or request workflows designed to gain unauthorised access to third-party systems, defeat legitimate security measures, interfere with services, distribute malicious code, or process information in violation of applicable law.

Additional restrictions are described in our Acceptable Use Policy.

We may refuse service, suspend an affected workflow, limit access, pause work, or terminate an agreement where payment is overdue, these Terms are materially violated, unlawful activity is reasonably suspected, a third-party provider requires suspension, or continued operation creates a material legal, security, or operational risk.

Termination does not remove payment obligations that arose before the applicable termination date.

21. Disclaimers and Limitation of Liability

JORVALE, LLC will provide its services with reasonable care and skill and will make reasonable efforts to configure and support workflows according to the purchased service scope.

Automation depends on software, networks, APIs, third-party services, customer data, credentials, integration availability, and other technical systems that may change or experience interruptions.

Except for obligations that cannot lawfully be excluded, we do not guarantee uninterrupted workflow operation, continuous third-party availability, error-free AI output, uninterrupted API access, or any specific increase in revenue, productivity, profitability, savings, or other business result.

To the maximum extent permitted by applicable law, JORVALE, LLC will not be liable for indirect, incidental, special, or consequential losses, including loss of profits, loss of opportunity, loss of expected savings, or loss resulting from third-party outages, API changes, inaccurate customer information, unauthorised customer changes, or circumstances outside our reasonable control.

Customers remain responsible for reviewing important workflow outputs, maintaining appropriate business continuity procedures, protecting account credentials, and maintaining appropriate backups of important information.

Nothing in these Terms excludes or limits liability or legal rights that cannot lawfully be excluded or limited.

22. Governing Law and Jurisdiction

These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms, jorvale.com, a subscription, an order, a managed workflow, or any service provided by JORVALE, LLC, will be governed by and interpreted in accordance with the laws of the State of Wisconsin, United States, without regard to conflict-of-law principles.

To the maximum extent permitted by applicable law, any legal action, claim, or proceeding arising out of or relating to these Terms or our services shall be brought in the Waukesha County Circuit Court, Wisconsin, or, where federal subject-matter jurisdiction exists, in the United States District Court for the Eastern District of Wisconsin, Milwaukee Division.

Each party consents to the personal jurisdiction and venue of those courts for disputes subject to this provision.

The parties acknowledge that JORVALE, LLC's relevant business location for purposes of this jurisdiction provision is in Delafield, Wisconsin 53018, United States.

Nothing in this section is intended to deprive a consumer of any mandatory protection, remedy, or right to bring a claim in another jurisdiction where such a right cannot lawfully be waived or restricted.

23. Changes to These Terms

We may update these Terms when our subscription plans, automation services, workflow capabilities, integrations, AI functionality, payment methods, technology providers, legal obligations, or business practices change.

Updated Terms will be posted on jorvale.com.

Where required or appropriate, material changes may also be communicated through the website, customer account, email, or another reasonable method.

24. Contact Us

If you have questions regarding these Terms, your subscription, billing, workflow services, account, or other service matters, contact:

JORVALE, LLC
19 Crossroads Ct, Ste 201, Delafield, WI 53018, US
Email: [email protected]
Phone: +1 (262) 256-0250
Website: jorvale.com

Our standard support hours are Monday through Friday, 9:00 AM–6:00 PM, U.S. Eastern Time (ET).