1. Automation Services and Subscriptions

JORVALE, LLC provides managed business automation services through jorvale.com, including managed workflows, AI-assisted processing, application and API integrations, workflow monitoring, monthly processing capacity, and technical support.

Our services are delivered electronically and may involve workflow planning, configuration, integration, testing, monitoring, and ongoing support. No physical products are supplied.

Certain services are offered as monthly subscription plans. Refund and cancellation eligibility may depend on whether service work has started and how much of the purchased service has already been provided.

2. Cancellation Before Work Begins

Customers who wish to cancel an order should contact us at [email protected] as soon as possible and provide the order number, purchasing email address, selected plan or service, and reason for cancellation.

An order may normally be cancelled for a full refund if we have not yet started workflow planning, configuration, integration, testing, monitoring, or other service work.

A cancellation request is not confirmed until it has been reviewed and written confirmation has been provided by our customer service team.

3. Refund Eligibility

A full or partial refund may be available if we are unable to provide the purchased service, an incorrect service was charged due to an error caused by us, or the service delivered is materially different from the service description and the issue cannot reasonably be corrected.

Customers should contact us promptly after discovering a problem and provide relevant information such as the order number, screenshots, workflow details, error information, or other evidence reasonably required to review the request.

Where appropriate, we may first attempt to correct the workflow, reconnect an integration, troubleshoot an issue, or provide another reasonable solution before approving a refund.

4. Partially Completed or Provided Services

A full refund may not be available once service work has started or where the customer has already received a substantial part of the purchased service.

This may include workflow configuration, application or API integration, AI-assisted processing, testing, monitoring, troubleshooting, monthly processes already used, or technical support already provided.

If a service is cancelled after work begins, we may provide a partial refund where appropriate. The refunded amount may be reduced by the reasonable value of work already completed and any non-recoverable third-party costs directly related to the service.

Refunds are generally not provided for problems caused solely by customer-supplied information, removed access permissions, unauthorised customer changes, or independent third-party applications and services outside our reasonable control.

5. Subscription Cancellation

Customers may request cancellation of a recurring automation subscription by contacting [email protected].

Once cancellation is confirmed, the subscription will normally stop renewing for future billing periods.

Cancellation of a subscription does not automatically create a refund for a billing period in which workflow operation, processing capacity, monitoring, integrations, or support have already been provided.

If a renewal payment has already been processed, refund eligibility will be reviewed based on whether services for the new billing period have already started.

6. How to Request a Refund or Cancellation

Refund, cancellation, and subscription requests should be submitted directly to our customer service team:

JORVALE, LLC
19 Crossroads Ct, Ste 201, Delafield, WI 53018, US
Email: [email protected]
Phone: +1 (262) 256-0250
Website: jorvale.com

Please include your full name, order or subscription number, purchasing email address, selected service or plan, reason for the request, and any relevant supporting information.

7. Refund Processing — 7 Business Days

Complete refund and cancellation requests will normally be reviewed within 7 business days after we receive the information reasonably required to evaluate the request.

If a customer qualifies for a full refund, JORVALE, LLC will process the full eligible refund to the original payment method within 7 business days after the refund has been approved.

Approved partial refunds will also normally be processed within 7 business days after approval.

For purposes of this Policy, business days mean Monday through Friday, excluding United States federal holidays.

After we issue a refund, Stripe, PayPal, card networks, banks, or other payment providers may require additional time before the funds appear in the customer's account. This additional processing time is outside JORVALE, LLC's direct control.

8. Contact Us

If you have questions about a refund, cancellation, subscription, billing issue, or this Policy, contact:

JORVALE, LLC
19 Crossroads Ct, Ste 201, Delafield, WI 53018, US
Email: [email protected]
Phone: +1 (262) 256-0250
Website: jorvale.com